Terms of Service

Effective Date: January 19, 2026

Overview

These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our services. These terms also outline your rights, responsibilities, and limitations as a user.

Online Store Terms

All orders placed through our website are subject to these Terms of Service, our Shipping & Cancel Policy, Return & Refund Policy, Payment Methods, and Privacy Policy. You acknowledge that we provide customized and made-to-order products, and that product images and descriptions are for reference purposes.

General Conditions

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion. You must be at least 18 years old to place an order. Using our website or placing an order constitutes acceptance of these terms, even if minor errors exist in product listings or information.

Accuracy, Completeness, and Timeliness of Information

We strive to provide accurate and complete information on our website, including product descriptions, pricing, and availability. However, errors or omissions may occur. We cannot guarantee that all content is free of mistakes, and users should verify information before making purchase decisions.

Modifications to the Service and Prices

Prices, product availability, and website content are subject to change without notice. We reserve the right to modify, update, or discontinue any service or product at any time. Such changes do not obligate us to provide prior notice or compensation for items already ordered.

Products or Services

All products offered are customized or made-to-order. Actual products may vary slightly in color, design, size, or finish from images shown on the website. We do not guarantee identical replication, and variations are considered part of the unique, handcrafted nature of our products.

Accuracy of Billing and Account Information

You agree to provide complete, accurate, and current billing, shipping, and account information. We are not responsible for delays, misdelivery, or loss caused by incorrect or outdated information. Maintaining your account information up-to-date is your responsibility.

Optional Tools

We may offer optional tools, features, or services to enhance your experience on our website. Use of these tools is governed by these Terms of Service, and we disclaim liability for any issues arising from their use. Tools may be modified or discontinued at our discretion.

Third-Party Links

Our website may contain links to third-party websites or services. We do not control these websites and are not responsible for their content, privacy policies, or services. Visiting third-party sites is at your own risk, and you should review their policies before providing personal information.

User Comments, Feedback, and Other Submissions

By submitting comments, feedback, or other materials, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display them for any purpose. We are not obligated to respond to submissions, and we may remove or moderate content at our discretion.

Personal Information

Your use of the website is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and sharing of information as described therein. Personal information must be provided accurately to ensure proper processing of orders and communication.

Errors, Inaccuracies, and Omissions

Despite our efforts to ensure accurate information, errors, inaccuracies, or omissions may occur on the website. We reserve the right to correct mistakes without prior notice. Users should verify information before making purchasing decisions, and we are not liable for errors affecting orders.

Prohibited Uses

You agree not to use the website for illegal purposes or in ways that interfere with its operation or security. Prohibited actions include unauthorized access, posting harmful content, spamming, or attempting to disrupt services. Violation may result in account termination and legal action.

Disclaimer of Warranties; Limitation of Liability

All products and services are provided “as is” and “as available,” without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of the website or products. Use of the website and purchase of products is at your own risk.

Indemnification

You agree to indemnify and hold us harmless from any claims, losses, liabilities, or expenses arising from your use of the website, violation of these Terms, or breach of applicable laws. This includes legal fees and damages incurred as a result of your actions.

Severability

If any portion of these Terms is found invalid or unenforceable, the remaining provisions will remain in full effect. The invalidity of one part does not affect the enforceability of any other section or your obligations under these Terms.

Termination

We may terminate or suspend your access to the website at our discretion, without prior notice, for conduct that violates these Terms of Service or is harmful to our business or other users. Termination does not affect obligations incurred prior to termination.

Entire Agreement

These Terms of Service, together with our other policies, constitute the entire agreement between you and us regarding the use of the website and purchase of products. No other agreements, statements, or representations are binding unless explicitly stated in writing.

Governing Law

These Terms of Service are governed by and constructed in accordance with the laws of the United States and the state in which our business operates, without regard to conflict of law principles. You agree to submit to the jurisdiction of these courts for any disputes.

Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. Updates will be posted on this page with an effective date. Continued use of our website constitutes acceptance of any revised terms.

Contact Us

If you have questions about these Terms of Service, please contact us:
Email: support@coastalpajamas.com
Support Time: 8:00 AM - 5:00 PM, Mon - Fri (CST)
Address: 9733 SE French Acres Dr, Happy Valley, OR 97086, United States