Information

Company name: NCB PRODUCTIONS LLC
Address: 37005 Longs Crossing Rd, Leetonia, OH 44431, USA
Email: support@coastalpajamas.com
Support Time: 8:00 AM – 5:00 PM (EST), Mon - Fri

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How Find Us

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Do you ship outside of the United States?

    Currently, we only ship within the 48 contiguous U.S. states. Unfortunately, we cannot ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, international addresses, or APO/FPO addresses.

    How long will it take to receive my order?

    Orders take 2–3 business days to process and an additional 4–5 business days for shipping. The estimated total delivery time is 6–8 business days from your purchase date.

    What payment methods do you accept?

    We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

    When will my credit or debit card be charged?

    For credit cards, your card will be charged once your order has shipped. For debit or bank cards, a temporary authorization hold may appear right after placing your order, but the correct amount will only be charged when your order ships.

    How long does it take to receive my refund once my return is approved?

    Once we receive and inspect your returned item, approved refunds are processed within 7 business days to your original payment method. Please note that your bank or credit card company may take a few extra days to post the refund to your account.

    What items are eligible for a full refund under the 30-day return policy?

    To qualify for a full refund, items must be returned within 30 days in brand-new condition—unused, with all original tags attached, and in the original packaging. Items showing signs of use, such as stains, dirt, pet hair, or damage, will not be eligible for a refund.