Cancellation Policy

At Coastal Pajamas, we understand that sometimes plans change—and we’re here to help make adjustments when possible. Below is everything you need to know about changing or canceling an order.

⏳ Timeframe for Changes or Cancellations

You may cancel or modify your order within 24 hours of placing it.
After this window, your order is typically sent to our fulfillment center and can no longer be edited or canceled.

📩 How to Submit a Request

To make changes or cancel your order, please contact us using one of the following:

• Email: support@coastalpajamas.com
• Contact Form: Visit the Contact Us page on our website

Please include the following in your message:

• Your full name
• Your order number
• A brief explanation of the change or cancellation request

📌 Tip: Use a subject line like “Order Change Request” or “Cancel My Order” for quicker processing.

Note: Requests submitted after the 24-hour timeframe cannot be processed.

📦 Shipping Address Accuracy

Before completing your purchase, please double-check your shipping address.
We are not responsible for delivery issues caused by:

• Incomplete addresses
• Incorrect ZIP codes
• Misspelled street names or apartment/unit numbers

If your package is returned due to an invalid address, we’ll notify you and offer to resend it—with an additional shipping charge.

🔄 What Can Be Changed Within 24 Hours

• Update your shipping address
• Modify your product variant (size, color, or design)
• Correct your contact information
• Cancel your order entirely for a full refund

Note: Customized or personalized items may not be eligible for changes or refunds depending on the production stage.

Need Help?

Our team is happy to support you every step of the way.
📧 Reach out via support@coastalpajamas.com or use the form on our Contact Us page.